Question 1

Where do you deliver?

Accepted Answer

We deliver NZ-wide, excluding rural addresses. All orders are sent via overnight courier to ensure your flowers arrive fresh.

Question 2

What kind of flowers will be in my subscription box?

Accepted Answer

Every fortnight, you'll receive a delightful surprise mix of seasonal flowers. It could be a single variety like tulips or lilies, or a beautiful mixed bunch, all depending on what's in season and looking fabulous! 🌸

Question 3

Do you source local flowers?

Accepted Answer

Yes, around 90% of our flowers are locally grown. Supporting New Zealand growers is at the heart of what we do.
 Occasionally, a flower may be sourced from overseas if local stock or variety isn’t available, but NZ-grown flowers are always our first choice.

Question 4

Can I purchase for someone else?

Accepted Answer

Absolutely.

You can:
Purchase a subscription and have it delivered to someone else, or
Buy a gift card for 3, 6 or 12 months — perfect for birthdays, anniversaries or just because.

Question 5

When are deliveries made?

Accepted Answer

Flowers are delivered every second Thursday.
Orders are dispatched the day before via overnight courier.
Most flowers should last 2 weeks, always remove dead stems to keep the rest looking vibrant.

Question 6

What if my box didn’t arrive or product is damaged?

Accepted Answer

If your flowers haven’t arrived or there’s an issue with your product, please contact our team at
hello@flowersonline.co.nz and we’ll help sort it quickly.

Question 7

How can I keep my flowers fresh for longer?

Accepted Answer

To keep your flowers fresh and vibrant for longer: Trim the stems at an angle before placing them in water. Use a clean vase with fresh water. Change the water every 2–3 days. Keep them out of direct sunlight and away from heat sources. Follow these tips, and your flowers will stay beautiful for days!

Question 8

Can I pause or cancel my subscription?

Accepted Answer

Yes. You can manage, pause or cancel your subscription at any time through your account.

Question 9

How much does delivery cost?

Accepted Answer

We offer flat-rate shipping across NZ (excluding rural addresses). You'll see the delivery costs clearly at checkout, so no surprises!

Question 10

Do you use eco-friendly packaging?

Accepted Answer

Absolutely! Our packaging is fully recyclable, and we always strive to minimize waste wherever we can. 🌿

Question 11

How does payment work?

Accepted Answer

Subscription payments are processed automatically on your debit or credit card before each scheduled delivery, so there’s nothing you need to remember.

Question 12

How do I contact the Flowers Online team?

Accepted Answer

We're here to help! Just send us an email at hello@flowersonline.co.nz, and our friendly team will get back to you as soon as possible. 😊

FAQ

Frequently asked questions