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FAQ
Frequently asked questions
FAQ
We deliver NZ-wide, excluding rural addresses. All orders are sent via overnight courier to ensure your flowers arrive fresh.
Every fortnight, you'll receive a delightful surprise mix of seasonal flowers. It could be a single variety like tulips or lilies, or a beautiful mixed bunch, all depending on what's in season and looking fabulous! 🌸
Yes, around 90% of our flowers are locally grown. Supporting New Zealand growers is at the heart of what we do.
Occasionally, a flower may be sourced from overseas if local stock or variety isn’t available, but NZ-grown flowers are always our first choice.
Absolutely.
You can:
• Purchase a subscription and have it delivered to someone else, or
• Buy a gift card for 3, 6 or 12 months — perfect for birthdays, anniversaries or just because.
Flowers are delivered every second Thursday.
Orders are dispatched the day before via overnight courier.
Most flowers should last 2 weeks, always remove dead stems to keep the rest looking vibrant.
If your flowers haven’t arrived or there’s an issue with your product, please contact our team at
hello@flowersonline.co.nz ()and we’ll help sort it quickly.
To keep your flowers fresh and vibrant for longer: Trim the stems at an angle before placing them in water. Use a clean vase with fresh water. Change the water every 2–3 days. Keep them out of direct sunlight and away from heat sources. Follow these tips, and your flowers will stay beautiful for days!
Yes. You can manage, pause or cancel your subscription at any time through your account.
We offer flat-rate shipping across NZ (excluding rural addresses). You'll see the delivery costs clearly at checkout, so no surprises!
Absolutely! Our packaging is fully recyclable, and we always strive to minimize waste wherever we can. 🌿
Subscription payments are processed automatically on your debit or credit card before each scheduled delivery, so there’s nothing you need to remember.
We're here to help! Just send us an email at hello@flowersonline.co.nz, and our friendly team will get back to you as soon as possible. 😊
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