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Terms & Conditions

Flowers Online New Zealand

Last updated: 16 December 2025

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These Terms & Conditions apply to all purchases, subscriptions, and use of the Flowers Online website. By placing an order or subscribing, you agree to be bound by these terms.

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1. About Us

Flowers Online is a New Zealand-based flower subscription service delivering fresh flowers directly to customers nationwide (excluding rural addresses).

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2. Products & Subscriptions

  • Flowers Online offers fortnightly flower subscriptions.

  • Flower varieties change regularly and are based on seasonality and availability.

  • Images shown on the website are indicative only. Flowers, colours, and packaging may vary.

  • We reserve the right to substitute flowers of equal or greater value if required.

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3. Pricing & Payments

  • All prices are listed in NZD and include GST.

  • Subscription payments are charged automatically according to the selected billing cycle.

  • Payments are processed up to one week prior to dispatch, generally three days before delivery.

  • We reserve the right to update pricing, with two weeks notice provided to active subscribers.

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4. Delivery

  • Deliveries are made on Thursdays.

  • Orders are dispatched via overnight courier.

  • We deliver NZ-wide excluding rural addresses.

  • A flat delivery fee applies unless otherwise stated.

  • Once an order has been dispatched, Flowers Online is not responsible for courier delays outside of our control.

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5. Missed or Failed Deliveries

  • It is the customer’s responsibility to provide an accurate delivery address.

  • If a delivery fails due to incorrect details or no safe place to leave the parcel, re-delivery fees may apply.

  • Flowers left in a safe place are considered successfully delivered.

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6. Cancellations, Pauses & Changes

  • Subscriptions can be paused, skipped, or cancelled by the customer via their account dashboard.

  • Changes must be made before the cut-off time 7 days prior to delivery.

  • Orders already processed or dispatched cannot be cancelled or refunded.

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7. Returns & Refunds

  • Due to the perishable nature of flowers, we do not offer returns for change of mind.

  • If your flowers arrive damaged or in poor condition, please contact us within 24 hours of delivery with photos.

  • Where appropriate, we may offer a replacement, credit, or refund at our discretion.

  • This policy operates in accordance with the Consumer Guarantees Act 1993.

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8. Gift Subscriptions & Gift Cards

  • Gift subscriptions are valid for the selected duration (3, 6, or 12 months).

  • Gift cards are non-refundable and must be redeemed within the stated validity period.

  • Unused balances are not redeemable for cash.

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9. Availability & Supply

  • Flowers Online sources approximately 90% locally grown flowers, however availability may vary.

  • We do not guarantee specific flower types, colours, or stems in any delivery.

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10. Website Use

  • You agree not to misuse the website or attempt unauthorised access.

  • All content on this website is owned by or licensed to Flowers Online and may not be copied without permission.

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11. Limitation of Liability

  • Flowers Online is not liable for indirect, incidental, or consequential loss.

  • Our liability is limited to the value of the product purchased, except where prohibited by NZ law.

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12. Privacy

  • Personal information is handled in accordance with our Privacy Policy.

  • By using our website, you consent to the collection and use of your information as outlined there.

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13. Changes to Terms

  • We may update these Terms & Conditions from time to time.

  • Continued use of the website or subscription services constitutes acceptance of the updated terms.

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14. Governing Law

  • These Terms & Conditions are governed by the laws of New Zealand.

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15. Contact Us

For any questions, issues, or support requests, please contact us at:
Email: hello@flowersonline.co.nz

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