Privacy Policy

Flowers Online

Last updated: 09/12/2025

FlowersOnline (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

By using our website, placing an order, or interacting with us, you agree to the terms of this Privacy Policy.

1. Information We Collect
We may collect the following types of personal information:

1.1 Information you provide to us

• Name

• Delivery address

• Email address

• Phone number

• Tokenised payment information (processed securely using authenticated partner “Stripe”; we do not store card details)

• Order details and purchase history

• Any information you provide when contacting us (e.g., enquiries, reviews, forms)

1.2 Information collected automatically

When you visit our website, we may automatically collect:

• IP address

• Device information

• Browser type

• Pages viewed

• Cookies and tracking data

• Behavioural and analytics data through tools such as Google Analytics, Meta Pixel, or similar platforms

1.3 Information from third parties
We may receive information from:

• Payment processors (e.g., Stripe, Shopify Payments)

• Delivery partners

• Marketing platforms

• Social media accounts you link or interact with

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders

• Communicate with you about orders, updates, or customer support

• Improve our website, services, and customer experience

• Personalise content, offers, and marketing communications

• Manage subscriptions and recurring deliveries

• Maintain safety, security, and fraud prevention

• Comply with New Zealand legal obligations

3. Email Marketing and Communications

We comply with the Unsolicited Electronic Messages Act 2007. By subscribing or making a purchase, you may receive emails about:

• Order updates

• New products

• Promotions or offers

• Business updates

• You can unsubscribe at any time using the link in any marketing email, or by contacting us directly.

4. Cookies and Tracking

We use cookies and tracking tools to improve functionality, analyse behaviour, and tailor advertising.

You can disable cookies through your browser, but some website features may not function correctly.

5. How We Share Your Information

We may share your information with trusted third parties when necessary, including:

• Delivery and courier partners

• Payment service providers

• Website hosting and IT providers

• Marketing and advertising platforms

• Analytics services

• Professional service providers (e.g., accountants)

• We do not sell your personal information.

• Third parties may store or process information overseas, but we ensure they meet comparable privacy standards.

6. Data Security

We take all reasonable steps to protect your personal information against loss, unauthorised access, misuse, modification, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute protection.

7. Accessing and Correcting Your Information

You have the right to:

• Request access to the personal information we hold about you

• Request correction of any information that is inaccurate

• We will respond within a reasonable timeframe as required by the Privacy Act 2020.

To make a request, contact us at:
hello@flowersonline.co.nz

8. Retention of Information

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of external websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website indicates acceptance of any changes.

11. Contact Us

If you have questions, concerns, or requests relating to your privacy, please contact us:

Flowers Online
Email: hello@flowersonline.co.nz